Service Quality Metrics
In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges… Read More ▸
View ArticleConsumer Data Research Network
CPRC established the Consumer Data Research Network (CDRN) in May 2018, which it hosts and acts as secretariat. The CDRN’s… Read More ▸
View ArticleReport: Five Preconditions of Effective Consumer Engagement
On 16 April 2018, CPRC released its foundational research report Five Preconditions of Effective Consumer Engagement. The report presents a… Read More ▸
View ArticleInclusive Housing Design – Placemaking in Wyndham
People with physical and intellectual disabilities are under-served by mainstream housing, reflected in both a lack of overall supply, and… Read More ▸
View Articlequery:data national consumer data conference
CPRC hosted Australia’s first major consumer data conference on July 16, 2018. query:data brought together 120 of Australia’s leading researchers,… Read More ▸
View ArticleReport: Consumer Data and the Digital Economy
Consumer Data and The Digital Economy was released in July 2018. Australian consumers value their privacy, but our research finds that… Read More ▸
View ArticleDiscussion paper: But are they any good?
In a range of service industries, consumers often encounter poor service including unexpected service outages, inexplicable fees and charges, transfer issues,… Read More ▸
View ArticleEnergy literacy – community education and outreach
Community workers are on the front line when households struggle with the cost of their energy bills. They must have… Read More ▸
View ArticleReport: The Renter’s Journey
The Renter’s Journey follows the rental experiences of four key groups of renters: women aged 55 and over, low income… Read More ▸
View ArticleReport: A Day in the Life of Data
Consumer Policy Research’s Centre (CPRC)’s latest report – A Day in the Life of Data – illustrates the bewildering volume and scope… Read More ▸
View ArticleService Quality Metrics
In a range of service industries, consumers often encounter poor quality unrelated to price, including: Unexpected outages Inexplicable fees and charges Transfer issues; Billing errors; and, Long wait...
View ArticleConsumer Data Research Network
CPRC established the Consumer Data Research Network (CDRN) in May 2018, which it hosts and acts as secretariat. The CDRN’s goal is to maximise academic research impact, share insights with...
View ArticleReport: Five Preconditions of Effective Consumer Engagement
On 16 April 2018, CPRC released its foundational research report Five Preconditions of Effective Consumer Engagement. The report presents a conceptual framework to build consumer confidence and trust...
View ArticleInclusive Housing Design – Placemaking in Wyndham
People with physical and intellectual disabilities are under-served by mainstream housing, reflected in both a lack of overall supply, and of flexibility in housing models. Delivering solutions for...
View ArticleReport: Consumer Data and the Digital Economy
Consumer Data and The Digital Economy was released in July 2018. Australian consumers value their privacy, but our research finds that they don’t feel they have much choice about what data is being...
View ArticleReport: A Day in the Life of Data
Consumer Policy Research’s Centre (CPRC)’s latest report – A Day in the Life of Data – illustrates the bewildering volume and scope of data collected about consumers just as they go about their daily...
View ArticleInsights for policymakers on the consumer impacts of COVID-19
CPRC is currently working with state and national governments on quantitative consumer research modules exploring the experiences, behaviours, challenges and expectations of consumers during COVID-19....
View ArticleExploring regulatory approaches to consumer vulnerability
CPRC was engaged by the AER to investigate the emerging approaches to regulation and policy design for consumer vulnerability. Our report sets out opportunities for essential service market stewards to...
View ArticleConsumer Data Right Data Standards – consumer research and community...
CPRC has been engaged by the Data Standards Body to engage the community sector and explore the risks and opportunities posed by the introduction of the Consumer Data Right standards. We are currently...
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Consumer Data Right Report 1: Stepping towards trust Consumer Experience,...
The Consumer Policy Research Centre (CPRC) has been engaged to prepare a series of consumer research reports for the Data Standards Body (DSB). The reports will cover subjects identified by DSB, CPRC...
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